Shipping policy

Thank you for supporting Studio Reta. Every piece is created, prepared, and packed with care. Below you’ll find all details about how your order is shipped and delivered.


Processing Time

All orders are prepared by hand in our Boston studio.

  • Art prints, postcards, and small goods: 3–5 business days

  • Original artworks: 5–7 business days

  • Workshop tickets: delivered digitally and instantly

  • Pre‑order items: timelines are listed on each product page

During busy seasons (holidays, new collection launches), processing times may be slightly longer.


Shipping Methods

We ship via USPS and UPS, depending on the size and destination of your order.

At checkout, you’ll see available shipping options and estimated delivery times. These estimates are provided by the carrier and are not guaranteed.


Shipping Rates

Shipping costs are calculated at checkout based on:

  • your location

  • package size and weight

  • chosen shipping method

International shipping is available for select products. Any customs fees, duties, or taxes are the responsibility of the customer.


Delivery

Once your order leaves our studio, title and risk of loss transfer to you. Studio Reta is not responsible for delays caused by carriers, weather, customs, or events outside our control.

If your package is marked delivered but you cannot locate it, please contact your local carrier first. We’re happy to help guide you, but carriers must handle delivery investigations.


Packaging

We use careful, eco‑friendly packaging whenever possible:

  • rigid mailers for prints

  • protective sleeves for artwork

  • padded envelopes or boxes for larger items

  • original artworks are packed securely and insured


Lost or Damaged Packages

If your order arrives damaged, please email us within 5 days of delivery with:

  • your order number

  • photos of the packaging

  • photos of the damaged item

We will assist you with a replacement or next steps.

Lost packages must be handled through the carrier’s claim process, but we will support you however we can.


Local Pickup

Local pickup is not currently available, but may be offered during special events or open studio days.


Questions

If you have any shipping questions, please reach out: studioretadesign@gmail.com